Privacy Policy
Last updated: June 30, 2026
This Privacy Policy explains what information Byengineers collects, how we use it, and the choices you have. By using the Platform, you agree to the practices described here.
1. Information we collect
- Account information — name, email, password, and role (client or engineer).
- Profile information — for engineers: professional title, bio, skills, languages, experience, location, and identity-verification details.
- Order & transaction data — the services you buy or sell, order history, and wallet/withdrawal details.
- Payment information — card payments are processed by our payment provider (Stripe). We do not store full card numbers on our servers.
- Communications — messages you send through the Platform and support requests.
- Usage data — device, browser, and activity information collected automatically as you use the site.
2. How we use your information
- To create and manage your account and provide the Platform’s features.
- To process orders, payments, and withdrawals, and to hold funds securely until release.
- To enable communication and meetings between clients and engineers.
- To power search and discovery, including AI-assisted search that processes your search queries to return relevant results.
- To maintain trust and safety, prevent fraud, and enforce our Terms.
- To send service notifications and important updates about your account or orders.
3. How we share information
- Between users — relevant details are shared between a client and engineer to complete an order (for example, your name and the messages you send).
- Service providers — trusted partners who help us operate the Platform, such as our payment processor and hosting/CDN providers, under appropriate safeguards.
- Legal reasons — where required by law or to protect the rights, safety, and security of our users and the Platform.
- We do not sell your personal information.
4. Cookies
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Platform is used. You can control cookies through your browser settings, though some features may not work properly without them.
5. Data retention
We keep your information for as long as your account is active or as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Security
We use technical and organizational measures to protect your information, including secure payment processing and access controls. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.
7. Your rights
You may access and update most of your information from your account settings. You can also request a copy of your data or ask us to delete it, subject to legal and operational requirements. To make a request, contact us using the details below.
8. Children
The Platform is intended for users aged 18 and over and is not directed to children.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will indicate changes by updating the date at the top of this page.
10. Contact us
If you have questions about this policy or your data, contact us at support@byengineers.com or via WhatsApp at +962 7 9507 0219.